Our Service Agreement

Honey Hound Mobile Grooming

Pets are accepted for grooming only under the following circumstances....
   •    The pet is Fit and Healthy for grooming. An elderly or infirm pet will be at the owner's risk. Grooming may expose pre-existing health\skin conditions for which Honey Hound Mobile Grooming LLC cannot be held liable.

   •    The pet's Rabies Vaccine is up to date (as required by law) and all other vaccinations are up to date. In the event of vaccines not up to date, owner is responsible for any/all responsibilities including a legal lawsuit. 

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• ​Latch Key is a requested service! Please let us know ahead of time to utilize this service. Honey Hound Grooming and pet parent will speak ahead of time for the best place in the home to confine pet and to enter/exit home. We will not chase pets. If pet is not confined, in an undisclosed location, or hides then a cancellation fee of 100% will be applied.

   •    In the event of an Emergency, in your absence, you authorize Honey Hound Mobile Grooming LLC to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense. 

   •    Payment is to be made at the TIME OF SERVICE. Payment can be cash, debit or credit card. Honey Hound Grooming requires a credit card on file incase of cancellation or rescheduling. Our rates are based on the breed of the pet and duration of the groom. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer. We do NOT offer refunds.  

   •   Matted Pet Release: I am aware if my pet is matted I authorize Honey Hound Mobile Grooming LLC to remove it.  Although Honey Hound Mobile Grooming LLC will use all precautions to remove the matted areas, I am aware of the risks associated with removing the matted coat.  Further risks include: scratches, irritation, knicks, hematoma and bruising.  I will not hold Honey Hound Mobile Grooming liable financially for any injuries ensued due to the demating process.  If an injury were to occur due to the dematting process, you, the pet owner will be responsible for all veterinary costs associated with such injury. "De-Matting" or complete coat removal will dramatically alter your pet's appearance. This procedure may expose pre-existing health\skin problems for which Honey Hound Mobile Grooming LLC cannot be held liable.

   •    Fleas: If fleas are found on the dog(s), it is Honey Hound Mobile Grooming LLC's policy to inform the Client immediately. Honey Hound Mobile Grooming may proceed with a flea treatment to ensure that the dog is comfortable and prevent the spread of fleas. In the event that fleas are found, an additional fee of $25 will be charged to cover the cost of flea treatment and deep cleaning trailer/vehicle. This fee is necessary to compensate for the additional time, labor, and special products required to perform a flea treatment. By signing this Agreement, the Client acknowledges and consents to the additional charge in the event that fleas are discovered during the grooming process.

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•     Scheduling and Timing

We follow the County public school closures as they pertain to in-climate weather. We try to work as long as conditions are not dangerous. If you are unsure, please text us to confirm. Please note when scheduling time can be unpredictable. Working with live animals, traffic, refueling, and refilling water can all change the course of the day. Honey Hound Grooming will do our best to communicate any delays. We ask to leave a two hour window if pet parent feels the need to be present for the appointment. 
   

   •    Cancellation and rescheduling of an appointment, by the client, requires 24 hours notice to waive the FULL appointment fee. Any cancellations within the 24 hour appointment time will require 100% payment. In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 24-48 hour period. We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.    

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•    No-Shows

It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule. We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.

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• Liability

1. I (owner/parent) have disclosed ALL known dangers associated with my pet.I understand if my pet has a history of aggression or biting Honey Hound Grooming has the right to refuse service. All bites will be reported to local authorities as required by law. 

2. I (owner/parent) understand that I am liable for any medical care expenses and/or damages that result from injuries caused by my pet.

3. I (owner/parent) understand that under no circumstances will Honey Hound Grooming be held liable for consequential damage or damages to my property.

4. I hereby declare to Honey Hound Grooming that I am the legal owner of my pet; that my pet has not been exposed to any infectious illness within the last (30) thirty days; that my pet has been properly inoculated for the following vaccines: Rabies (as required by law in the state of Texas) , Parvovirus, and Bordetella as well as negative fecal exams within the last year; I (owner/parent) certify the information I have provided is true and accurate and I (owner/parent) have read this agreement in its entirely.

   •    Honey Hound Grooming reserve the right to refuse service to any pet or client for any reason.